Privacy Policy

1. Introduction

Zxtech is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our website or services.

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2. Definitions

"Personal data" means any information that can be used to identify an individual, such as your name, email address, phone number, or IP address. 
"We" or "us" refers to Zxtech Limited, a company registered in England and Wales with company number 12495813.
"You" or "your" refers to the user of our website or services.

3. Collection of your Personal Information

We may collect personal data from you, such as your e-mail address, name, address or telephone number. We may also collect anonymous demographic information, which is not unique to you, such as your postal code. Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:

• Customer Data that includes data relating to any purchases of goods and/or services such as: your prefix, first name, last name, email address, billing address, payment information, purchase details, personal website, country, industry and mobile number. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

• User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

• Technical Data that includes data about your use of our website and online services such as the URL clickstream to and from our website, your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy. Technical Data will also include page response times, download errors, visits to pages and products, page interaction information and any forms completed.

• Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, and give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

 

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
 

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

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4. Collection of Personal Data

We may collect personal data from you in the following ways:

• When you fill out a form on our website, such as the contact form

• When you use our services

• When you interact with us through social media, email or other online services or platform

• When you visit our website, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, and website usage data

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5. Purpose of Data Collection

We collect your personal data for the following purposes:

• To provide you with our products and services.

• To communicate with you about our products and services.

• To improve our products and services.

• To comply with legal and regulatory requirements.

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6. Lawful Basis of Processing

We process your personal data on the following lawful bases:

• Consent

• Legitimate interests

• Contractual necessity

• Legal obligation

 

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at support@zxtechuk.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law. We do not carry out automated decision making or any type of automated profiling.
 

Use of Technical and Anonymous data
We may use technical and anonymous data such as details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use.
 

Controlling information about you
When you fill in a form or provide your details on our website, you are agreeing to:

• Opt-in to receive marketing communications from by us by email
   

If you have agreed that we can use your information for marketing purposes. You can change your mind easily through one of the following options:

• Send an email to: support@zxtechuk.com

• Click ‘unsubscribe’ from any emails we send to your email address

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7. Marketing Communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.
 

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
 

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at support@zxtechuk.com at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

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8. Recipients of Personal Data

We may share your personal data with the following third parties:

Our service providers, such as our payments service provider.
Our business partners, such as our website analytics, compliance screening provider.
Regulatory authorities, such as the Information Commissioner's Office (ICO), Financial Conduct Authority (FCA) etc

 

9. Retention Period for Personal Data

We will retain your personal data for the following periods:

Name, address, email address, phone number, date of birth, company name (if applicable) and supporting documents: 5 years after our last interaction with you. (regulatory requirement) 
IP address, browser type, website usage data: 1 year after our last interaction with you

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10. Rights of the Data Subject

You have the following rights in relation to your personal data:

• Right to access

• Right to rectification

• Right to erasure (subject to regulatory requirement) 

• Right to restrict processing

• Right to object to processing

• Right to data portability
   

The Data Protection Act 2018 gives you the right to access information that we hold about you.

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can exercise your rights by contacting us at support@zxtechuk.com

Any request for access to the data may be subject to a fee to meet our costs in providing you with the details of the information we hold about you. Please submit your request in writing via email to: support@zxtechuk.com 
Please note you may be asked to verify your identity before the request can be accepted.

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11. Security of your personal information 

The data we collect is stored primarily within the European Economic Area (“EEA”). However, there may be occasions during technical maintenance and security updates whereby the data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA. By submitting your personal information, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy. All information that you provide to us is stored on our secure servers. All data captured will be encrypted using SSL technology.

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to access such data. They will only process your personal data on our instructions and they must keep it confidential.

 

We have procedures in place to deal with any suspected personal data breach and we will notify you and any applicable regulator of a breach if we are legally required to do so.

 

Unfortunately, the transmission of information via the internet is not 100% secure. Whilst we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to and from our Website – it is at your own risk. Once we have received your information, we will use strict procedures and security features to protect it.

 

International Transfers of Data
Countries outside of the UK or European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so UK and European law has prohibited transfers of personal data outside of the UK and EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the UK and European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the UK and EEA.

 

Whenever we transfer your personal data out of the UK and EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

• We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

• If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

 

12. Contact Information of the Data Controller

The data controller for your personal data is:

Zxtech Limited, Berkeley Square House, Berkeley Square, London, W1J 6BD
support@zxtechuk.com 

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13. Complaint Procedure

If you have any complaints about the way we handle your personal data, you can contact the UK Information Commissioner's Office (ICO) at https://ico.org.uk/

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14. Updates to this Privacy Policy

We may update this privacy policy from time to time. Any changes to this Privacy Policy in the future will be published on this page. It is your responsibility to check periodically to see any updates or changes and to be informed of how we are protecting your information. If we make any material changes, we will notify you by email.

 

15. Cookies

Our website uses cookies. Cookies are small text files that are stored on your computer by your web browser. They are used to remember your preferences and settings when you visit our website. You can disable cookies in your web browser settings. However, disabling cookies may limit your ability to use some of the features on our website.

 

16. Additional Information

For more information or questions, please contact us at support@zxtechuk.com

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